Guest safety will be our priority and we have put in place lots of ways to ensure that you have a great stay with us. We have tried to answer questions you might ask below. We will probably be adding to the page as specific guidance becomes more readily available. If you do have any other queries, please do not hesitate to contact us so that we can help put your minds at ease.
We have kept our cancellation policy as normal on our booking system, however if you make a booking and either your area or our area is locked down or you have to self-isolate, we will ensure that you don’t lose out even up to the date of the reservation due to things happening so quickly. We can either change the booking to a future date or we will refund the deposit paid.
Are you taking reservations?
Our booking system is open and we are happy to take bookings. People travelling from outside the UK are advised not to make reservations until quarantine restrictions have been lifted. The Scottish Government has now lifted quarantine for some countries and bookings can be made. If your country has been removed from the travel corridor at short notice, we will again ensure that you don’t lose out. Please can all travellers ensure that they have the relevant travel insurance in case your travel plans are curtailed for some reason.
To check availability and prices please click here.
Reservations can, currently, only be made for Mon-Thurs on-line, if you would like to stay longer please do send us an enquiry to email@example.com
Why 72 hours between bookings?
We will implement a 24-hour wait time after our guests have left before our staff will enter a room. Then we will ensure that our rooms are deep cleaned and prepared for the next arrival.
Why Monday to Thursday?
We will cater for resident guests Monday to Thursday, this will leave 72 hours to ensure that rooms are cleaned and safe for the next guests. This also enables us to welcome non-residents for dining on a Friday and Saturday evening.
Why a minimum stay of two nights?
Our rooms will only be available for one reservation per week and we would like to encourage guests to have one base whilst in the area. Forres is the ideal base to visit Moray, Inverness and the Highlands, Aberdeenshire and The Cairngorms, we have even had guests take day trips to Skye when they have stayed with us.
How are rooms spaced within the building?
We have two sets of stairs, the main stairs will lead to two rooms and the side stairs to another two rooms. The other room available has its own entrance at the side of the building. Paths would very rarely cross and we will be able to clean handrails regularly.
What rooms will be available?
Do you have any offers?
Firstly it is cheaper to book directly with us than with an OTA such as Bookingdotcom for any length of stay.
We have discounts, which are applied automatically, available for three- and four-night stays, you can save up to £150 on our Master Room, from our usual price if booking for 4 nights. Based on 2 people sharing and when booked directly.
Also if you book dinner at the time of making the reservation it will be £38 per person, normal price for three courses is £41.00
Tell me about restaurant meals
We are serving two- and three-course meals in the restaurant which will be from a choice of five starters, five mains and a selection of desserts. Our tables are two metres apart and we will have room dividers available if our guests feel the necessity. To avoid disappointment please book tables for the restaurant at least 48 hours before arrival.
How will room service work?
We have a room service menu for breakfasts and evening meals. Most things will be served in disposable trays. Food will be left outside your room at your given time. We will need an indication as to whether you will require room service during your stay before arrival.
Why offer packed lunches?
Packed lunches is a new service we will be offering our guests. We thought it would be a nice idea to offer this option so that our guests are not worried about finding places to eat whilst they are out and about for the day. With social distancing measures in place at most food outlets it might be difficult to find somewhere to eat. We will have a packed lunch menu available for our guests and we will send this before arrival to pre-order as necessary.
Why do we need to let you know about meals?
We would ask all our guests to book tables if required, give us an indication towards room service and pre-order packed lunches. We are asking this as we will need to ensure that stock and staffing are at the correct levels to reduce overspend and avoid wastage. We appreciate it is a lot to ask of our guests to make plans in advance but we want to ensure we get everything right and this will help with our planning.
How are you taking precautions with staff?
All our staff will now wear uniforms, they will get changed when they come to work and when they leave. We will be using one of our unused rooms as a staff room, so they can get changed and use the en-suite when necessary. Our staff are receiving training on procedures and what to expect.
Will the restaurant be open to non-residents?
Yes, the restaurant will be open for bookings from non-residents on a Friday and Saturday evening only. Bookings will only be taken for people that reside permanently in the Moray area at this time. This will be reviewed on a regular basis. We will now be offering a set price menu for two or three courses and tables will be limited to allow social distancing measures. We will only be allowing up to 10 covers each evening.
Will all facilities be available?
We only have our restaurant and our lounge-bar as a public area. The restaurant will be available for breakfast and evening meal as we can ensure two metres between guests. However we think our lounge bar is too small to be able to adhere to this so this room will be unavailable to guests. We will be offering drinks during restaurant service and to your rooms.
What is the current guidance?
This is the current guidance advised by the Scottish Government but expect there will be more to come!
What else can we expect when we come to Cluny?
You can be assured of high standards of quality, service and cleanliness which has always been our way of doing things, you can read what our past guests think from the reviews we have received.