Guest safety is our upmost priority and we have put in place lots of ways to ensure that you have a great stay with us. We have revised some of our procedures which will be in place from May 2021. We have tried to answer questions you might ask below. We will probably be adding to the page as specific guidance becomes more readily available. If you do have any other queries, please do not hesitate to contact us so that we can help put your minds at ease.
We have kept our cancellation policy as normal on our booking system, however if you make a booking and either your area or our area is locked down or you have to self-isolate, we will ensure that you don’t lose out even up to the date of the reservation due to things happening so quickly. We can either change the booking to a future date or we will refund the deposit paid.
Are you taking reservations?
Our booking system is open and we are happy to take bookings. People travelling from outside the UK are advised not to make reservations until restrictions have been lifted. Please can all travellers ensure that they have the relevant travel insurance in case your travel plans are curtailed for some reason.
To check availability and prices please click here.
Reservations for rooms can be made Mon-Sat, if you would like to stay for more than 5 days we will be happy to open on a Sunday to accommodate you. Please contact us directly if this is the case firstname.lastname@example.org
30 hours between bookings?
Rooms will be deep cleaned on departure of guests and then a full 24 hours will be implemented before other guests enter the room.
Why a minimum stay of two nights?
To ensure our guests receive the best price and that extra procedures and cleaning are cost effective it is more practicable to do a minimum two night stay.
Forres is the ideal base to visit Moray, Inverness and the Highlands, Aberdeenshire and The Cairngorms, we have even had guests take day trips to Skye when they have stayed with us.
How are rooms spaced within the building?
We have two sets of stairs, the main stairs will lead to two rooms and the side stairs to another two rooms. The other room available has its own entrance at the side of the building. Paths would very rarely cross and we will be able to clean handrails regularly.
What rooms will be available?
Do you have any offers?
Firstly it is cheaper to book directly with us than with an OTA such as Bookingdotcom for any length of stay.
We have discounts, which are applied automatically, available for three- and four-night stays, you can save up to £150 on our Master Room, from our usual price if booking for 4 nights. Based on 2 people sharing and when booked directly.
Also if you book dinner at the time of making the reservation it will be £40 per person, normal price for three courses is £43.00
Tell me about restaurant meals
We are serving two- and three-course meals in the restaurant which will be from a choice of five starters, five mains and a selection of desserts. Our tables are two metres apart and we will have room dividers available if our guests feel the necessity. To avoid disappointment please book tables for the restaurant upon booking you room.
How will room service work?
We have a room service menu for breakfasts and evening meals. Most things will be served in disposable trays. Food will be left outside your room at your given time. We will need an indication as to whether you will require room service during your stay before arrival.
Why offer packed lunches?
Packed lunches is a new service we will be offering our guests. We thought it would be a nice idea to offer this option so that our guests are not worried about finding places to eat whilst they are out and about for the day. With social distancing measures in place at most food outlets it might be difficult to find somewhere to eat. We will have a packed lunch menu available for our guests and we will send this before arrival to pre-order as necessary.
Why do we need to let you know about meals?
We would ask all our guests to book tables if required, give us an indication towards room service and pre-order packed lunches. We are asking this as we will need to ensure that stock and staffing are at the correct levels to reduce overspend and avoid wastage. We appreciate it is a lot to ask of our guests to make plans in advance but we want to ensure we get everything right and this will help with our planning.
How are you taking precautions with staff?
All our staff will now wear uniforms, they will get changed when they come to work and when they leave. We will be using one of our unused rooms as a staff room, so they can get changed and use the en-suite when necessary. Our staff are receiving training on procedures and what to expect.
Will the restaurant be open to non-residents?
Yes, the restaurant will be open for bookings from non-residents however we will only be releasing tables two weeks prior to the date. This will be reviewed on a regular basis. We will now be offering a set price menu for two or three courses and tables will be limited to allow social distancing measures. We will only be allowing up to 10 covers each evening.
Will all facilities be available?
We only have our restaurant and our lounge-bar as a public area. The restaurant will be available for breakfast and evening meal as we can ensure two metres between guests.
We were hoping to re-open the lounge-bar to resident guests but after receiving advice the area is too small to let more than a few guests at a time in. It would be unfair to not have the facility available for everyone so we have decided to keep the bar closed but we are more than happy to serve drinks to rooms, your dining table or outside.
What is the current guidance?
This is the current guidance advised by the Scottish Government but expect there will be more to come!
What else can we expect when we come to Cluny?
You can be assured of high standards of quality, service and cleanliness which has always been our way of doing things, you can read what our past guests think from the reviews we have received.